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FAQ

Emergency Call - 24/7

We serve the Greater Toronto Area, including some outlying areas. 

 

Every situation is different, once we access the problem we can provide a quote. 

The great news is that we don’t charge by the hour. Once we give you a quote that is the complete price for you to approve before we get started.  

Yes. Anyone we send to your home is fully insured, registered with the Province of Ontario. 

 

If there are red stains in your sinks, or your water has an unpleasant taste and smell there could be a few reasons why that is. The primary cause for yellow water is rust. Small amount of iron and oxygen is normal however, when combined in large quantities you will have yellow water. 

  • Be careful of what you put down your drain. Common causes of clogged drains are cooking grease, coffee grounds, soap scum and hair. 
  • Use a drain strainer that covers the drain openings. 
  • Run hot water through your sink after each use. 
  • Snake your sewer lines and septic tank. Call a plumber to do an annual or semi-annual check.

There are many steps you can take to prevent clogs in your drain. If you’re still unsure and need some professional help, Give True Service Plumbing a call. We are only a phone call away. 

If you experience flooding, you should shut off the main water line leading to your home. Collect buckets and other empty storage containers for dripping water, and limit the spread of water with towels. 

Common cause for clogged toilets are a result of shallow blockage. This is usually the cause of too much paper like materials, or plastic sanitary items being flushed down the plumbing system. 

However, a clogged toilet could be a sign of a bigger problem, and therefore you might need an expert to check, if the clog is being caused by a blockage in the trap, drainpipe or sewer line. 

Your faucet might be dirty or have worn-out seals. Depending on the condition of your current faucet, a quick replacement of the worn parts can easily fix that. 

If you are tired of how the old fixture looks, or if your fixture is starting to give you more trouble than you’re willing to fix, then it might be time to upgrade. 

Most good quality fixtures can be maintained and repaired for many years. There are many leading brands that offer free lifetime replacement cartridges, washers and seals. However, if you don’t want to deal with drips and leaks or a plumber coming to your home routinely to keep the older fixture going, you might want to consider upgrading.

 

 

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